Frequently Asked Questions
Everything you need to know about your Olvia Rose London experience.
How long does shipping take within the UK?
Standard UK delivery typically takes 2-4 business days. We also offer an Express Next-Day service for orders placed before 2 PM GMT, Monday through Friday.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be in their original condition, unworn, with all Olvia Rose London tags still attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping times vary by location but generally take between 5-10 business days. Duties and taxes are calculated at checkout for most regions.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the courier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets like Apple Pay, Google Pay, and buy-now-pay-later options via Klarna.
How do I find my correct size?
Each product page features a detailed size guide specifically for that garment. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.